Eligible course purchases can be refunded within 30 days after the purchase. Courses that you have not started may be refunded in full within the 30-day period. Courses that you have started may be refunded on a pro-rata basis within the 30-day period depending upon how far into the course you have progressed. For example, if the course contains ten (10) lessons and you have completed four (4) lessons, you will be eligible for a 60% refund. If you have completed seven (7) lessons, you will be eligible for a 30% refund. Again, all refunds must be requested within 30 days of the purchase of the course. Refunds will be processed within ten (10) business days of approval. If you feel you have a special case, please email us at firstname.lastname@example.org.